1) What steps have you taken to prevent coronavirus issues in the venue ?

• We have installed state-of-the-art, Air ventilation system covering our main bar and flagstone and tiled areas. Not only does this system bring constant flow of fresh air, it pre-heats the air to provide a comfortable and exceptionally low noise air change. The system is 98% efficient at retaining building heat and optionally can adapt if needed to bring in more fresh air as the number of guests increases.

• We have invested in new sensors and fan units and set the air balance so we can run the extract fans in our toilets more frequently than in the past.

• We have full air conditioning in our main function room which also has air change setup in place. Our smaller function rooms have dedicated air change in place.

2) Can you provide a certificate of compliance ?

Yes please click here to download it. We also display it in the venue.

3) Do you offer free Wi-Fi ?

Yes please ask at the bar for a one time code that gives fast wifi access.

4) What are your public bar and event space opening hours ?

Please click here to see our opening hours.

5) Is your venue dog friendly ?

YES ! Specific areas on ground floor are dog friendly. Dogs are welcome to visit our pub with their owners and sit or lay in the rear garden and the indoor grand hall area (the stone area with the fireplace) or the tiled area near the back doors. Please ensure dogs are well behaved (e.g not disturbing other guests) and kept on a lead. Please ask at the bar for water and dog bowls. Please note dogs are not allowed in the bar area or any food service areas.

6) What is your age policy for drinks ?

We operate a Challenge 25 policy for alcohol. You may be asked to prove your age if challenged. We have plenty of superb soft drinks available for all as well.

7) What is your child policy ?

Well behaved children (not disturbing other guests or staff), accompanied by adults, are welcome in the grand hall (fireplace area), as well as the rear tiled area, and the beer garden until 7pm. Please note: children are not allowed to stay in the main bar area (seated or standing). Children in the grand hall, tiled area, or beer garden, will need to be supervised by an adult at all times. Sorry, no ball games are allowed as it has previously disturbed other guests. We don’t have a play area for children. Children at functions or events are welcome in the function room, however, after 7pm, they need to remain in the function room at all times. Please note we are unable to allow any exceptions to our child policy.

8) Do you have a car park ?

Yes - We offer free parking for customers, please do ensure your car registration is recorded on the device at the right of the ground floor bar when ordering.

9) Is your venue accessible for e.g. wheelchair users

Please see our accessibility guide HERE and be sure to view the ‘getting around inside section’ (using the tabs at the top)

10) Do you serve food ?

We have cobs available at the bar fridays and saturday lunchtime as well as crisps, nuts and other bar snacks. Please ask at the bar for details. Our bar inside our stately home serves drinks and a good selection of snacks. We also have additional food offerings for groups of 12 or more pre-booked in our function rooms (book using our book an event button on our main page).

11) What are your opening hours ?

Please check HERE

12) How to get to Moat House ?

Travel by public transport

The nearest train station is Tamworth. The train station is 0.8 miles / 1.3 km from Moat House - Tamworth's Stately Home. It is a 10 to 15 minute walk.

The nearest bus stop is 'Sunset Close' which is a 2 minute walk or 0.1 miles away. The same bus stop on the opposite side of the road is called 'Fire Station' which is also a 2 minute walk or 0.1 miles away. This stop is accessed via a Pelican Crossing almost directly outside our venue.

Travel by taxi

You can use the Uber app on a smartphone to book a taxi - this is often the fastest way to get a taxi.

You can get a taxi with Acorn Taxis by calling 01827 63333.

You can get a taxi with BENNETTS TAXIS by calling 01827 54444.

13) Parking

We have a large car park with accessible parking spaces. PLEASE NOTE - Parking is free for customers attending an event or ordering at the bar. Please ensure your vehicle registration number is given accuratly and in full to our staff upon your arrival.

14) Room Cooling

We have full air conditioning in our main Long Gallery function room. We have installed a state-of-the-art, air ventilation system covering our main bar and grand hall areas. Our grand hall area rapidly cools the main bar and ground floor naturally. Our Library room has cooling fans bringing in pre cooled air from the flagstone area.

15) I have another question that is not answered here, how can I ask that ?

Please call us on 01827 767 707 (leaving your name and number on the voicemail) and one of the management team will get back to you as soon as possible. Please note we can’t always respond to questions about certain topics on social media, this is because we need to ensure a clear and accurate message (and rules change from time to time), hence all updates are made on this FAQ page. Questions posted on social media will be directed to this FAQ page and if there are any remaining questions please call us.

SEE YOU VERY SOON !